Consumer advice centers provide support for problems with postal and parcel services
Complaints about postal and parcel services are a "perennial issue" for consumer advice centers. They are therefore now offering help to those affected with a new online service, as the consumer protection organizations announced. The "Post-Ärger-Tool" on the consumer advice centers' website provides support for complaints about letters, parcels or services provided by delivery services.
Consumers can use the tool to find legal information, recommendations for action and the right contact person for their problem. They can also use the tool to create individual letters to contact the company in question or the Federal Network Agency directly. The Network Agency is the supervisory authority and should be called in if complaints are not resolved, persist or keep recurring, as the consumer advocates advised.
"We have been receiving a lot of complaints about the service provided by postal and parcel services for many years. Over time, there have been more and more," explained Julia Gerhards, Consumer Rights and Data Protection Officer at the Rhineland-Palatinate Consumer Advice Center. "We hope to be able to help the delivery service providers improve their service in future."
Consumers experiencing ongoing issues with postal or parcel services can utilize the Consumer Centers' post-annoyance tool for guidance. This tool, known as the "Post-Ärger-Tool," offers legal information, suggested actions, and direct contact details for relevant parties, including delivery services or the Federal Network Agency, should the problems persist.
Source: www.ntv.de
