Amazon presents chatbot for companies
Amazon is jumping on the chatbot bandwagon. The cloud division AWS presented the program called Q, which is intended for business customers. The AI chatbot can, for example, create summaries of documents or drafts of texts. Amazon is thus competing with similar products from Microsoft and Google.
Q needs access to information from the company in order to provide answers. The close link to reliable data is intended, among other things, to prevent so-called hallucinations, in which software with artificial intelligence invents things freely - without it being apparent to the user. Q uses interfaces to various company software for the connection. Amazon also assures that customer data is never used to train the software.
AI chatbots such as ChatGPT from the start-up OpenAI can formulate texts at the linguistic level of a human. The principle behind this is that they estimate word for word how a sentence should continue. The models are trained with huge amounts of information. The release of ChatGPT at the end of last year triggered a worldwide hype around artificial intelligence. Microsoft uses the technology behind ChatGPT in its business applications, while Amazon recently acquired a stake in its competitor Anthropic.
The AI chatbot Q from Amazon's AWS division is capable of creating document summaries and drafting texts for business customers, leveraging access to their company data. Amazon's chatbot, like its competitors from Microsoft and Google, aims to provide accurate information to prevent software hallucinations. Amazon clarifies that it does not use customer data to train its chatbot, differentiating it from some AI chatbot solutions.
Source: www.dpa.com
