hospitals - After worldwide IT failures: UKSH works normally again
After a large-scale technical disruption on a Friday, the University Hospital Schleswig-Holstein at the locations in Kiel and Lübeck is operating normally again. Due to global disruptions caused by a faulty software update of the IT security system of the manufacturer Crowdstrike, all IT services of the hospital were affected, the UKSH announced.
Therefore, all scheduled surgeries at the hospital locations were cancelled and the Ambulances were closed on Friday. A total of 137 surgeries were cancelled, according to the University Hospital. Affected patients were informed and individual make-up appointments were arranged.
Approximately 9000 computers were affected
As the University Hospital reported, measures to restore normal operation were initiated on Friday morning. This includes contacting the manufacturer Crowdstrike. The responsible client was uninstalled and defective system data was corrected on all affected computers. A total of approximately 9000 computers at the UKSH were affected.
"Thanks to the engaged actions of our employees in the various clinical areas such as the Ambulances, Intensive Care Units, Emergency Rooms, Wards, Pharmacy, Financial Management, Facility Management, and Service Stern Nord, patient safety was constantly ensured," said the CEO of the UKSH, Jens Scholz.
The error was identified and in particular the Emergency Rooms, Operating Rooms, Intensive Care Units, Laboratories, the processing unit for medical devices, Delivery Rooms, Radiology, the Catheter Labs, and the Pharmacy were already back in operation on Friday. The rest of the repairs were completed over the weekend.
- The technical disruption affected not only the University Hospital Schleswig-Holstein in Lübeck and Kiel, but also the hospital's ambulance services.
- Despite the software problem with Crowdstrike's IT security system, the University Hospital Schleswig-Holstein in Schleswig-Holstein's two major cities, Lübeck and Kiel, managed to resolve the issue and resume operations.
- The management team at the University Hospital Schleswig-Holstein in Kiel and Lübeck appreciated the collaborative efforts of their employees, including those in the ambulance services, intensive care units, emergency rooms, pharmacy, and other departments, in ensuring patient safety during the disturbance.
- The IT team at the University Hospital Schleswig-Holstein worked diligently to resolve the software problem that affected approximately 9000 computers, including those used in ambulances and other hospital services.
- After a successful software update and system correction, the majority of services at the University Hospital Schleswig-Holstein, including the ambulances, laboratories, and pharmacy, were back in operation by Friday afternoon, while the remainder of the repairs were completed over the weekend.
