Administration - Technical problems in Berlin citizens' offices continue
The restrictions at Berlin's citizens' offices due to technical problems continued on Friday. No identity documents such as passports or ID cards could be issued, the Senate Chancellery announced on Friday in response to an inquiry. Agreed appointments for registering, re-registering or deregistering a place of residence, however, could be offered and attended again from Thursday. "Everyone involved is currently working flat out to resolve the technical problems", the statement continued. As soon as all services are available again without restrictions, the Senate Administration will inform citizens.
According to the Senate Chancellery, the ITDZ, the central IT service provider for the state of Berlin, discovered a technical malfunction in a database at the weekend, which led to problems at the citizens' offices, particularly in the area of registration. The State Office for Citizens' and Regulatory Affairs informed the citizens' offices about this on Boxing Day.
Several citizens' registration offices then posted information about the difficulties on Wednesday, including on social media. The Mitte district office, for example, published a notice on the platform X (formerly Twitter) that no appointments with the citizens' office were possible on Wednesday due to the software failure.
District office spokesperson Christian Zielke said on Wednesday that this was understandably very annoying for those who were free between the years and had been looking forward to having a citizens' office appointment.
Tweet from the Steglitz-Zehlendorf district office Tweet from the Mitte district office
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The technical issues at Berlin's citizens' offices, under the jurisdiction of the Senate Administration, are mainly affecting the ITDZ, Berlin's central IT service provider. This digital restriction has caused disruptions in the issuance of identity documents like passports and ID cards. The authorities are working diligently to resolve the issues, promising an announcement when services are restored without restrictions for citizens.
The malfunction was initially discovered in a database by the ITDZ over the weekend, subsequently affecting various districts in Berlin, including Mitte and Steglitz-Zehlendorf, which then had to post notices about the difficulties on their social media platforms.
Citizens have been experiencing inconvenience due to these digital restrictions, as highlighted by Christian Zielke, the spokesperson for the Mitte district office, who acknowledged the frustration of those who had scheduled appointments at the citizens' office.
The technical problems in Berlin's citizen's offices continue to pose challenges for both the authorities and the city's residents, and the Senate Administration remains dedicated to addressing these issues promptly.
Source: www.stern.de
