Society - "Silbernetz" hotline available at all times over the holidays
A special hotline in Berlin is also offering a sympathetic ear for lonely senior citizens over the holidays. From December 24 until New Year, the Silbernetz will be available around the clock and throughout Germany, according to a spokeswoman for the Berlin association. In the same period last year, the phone rang a total of 5628 times. The hotline is also available every day, but not around the clock.
"It makes me both happy and sad to see how Silbernetz is developing, how urgently it is needed - around 20 percent more calls every year with all the topics that concern older people in their unique diversity," said Silbernetz initiator Elke Schilling in a statement.
According to the association, most of the callers "just want to talk" (84 percent). 58 percent talk about loneliness and 68 percent about physical complaints.
In the dark and cold season, more senior citizens generally call the telephone hotline, it said. Most calls are usually made on Sundays.
By mid-December, the Silbernetz had recorded 148,000 calls this year. That was an average of 1900 calls per week. 20 percent of callers were men, 80 percent women. Most of the calls came from Berlin, North Rhine-Westphalia and Baden-Württemberg.
Website Silbernetz
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Source: www.stern.de
