Scammers are seeking to exploit alterations in Netflix subscriptions.
Netflix has recently raised its prices for existing customers and is changing its subscription models. This has sparked an increase in fraud attempts, with scammers trying to take advantage of those who are considering switching to a cheaper plan or pausing their membership.
Netflix customers in Germany have been receiving a large number of phishing emails recently. These emails, which are often sent with subjects like "Please confirm your payment information" or "Your membership has expired!" claim that the recipient's Netflix subscription has expired and they need to update their payment method to continue using the service. They also offer a supposed discount: the first three months after updating the payment method would be free.
However, consumers are warned not to click on the button labeled "Renew" as it could lead to their personal information being stolen. These emails can be identified by their somewhat inaccurate language, such as using the word "overdue" for payment instead of "expected."
One woman reported receiving an email with the subject "Action required - Update your payment details to avoid interruptions." This email claimed there had been a problem with a payment, and the recipient should update their payment details using the provided link. Consumers are urged to be careful as scammers might be looking to gain access to their victims' personal data.
Netflix advises in its help center that any email or SMS that requests personal information like phone number, email address, payment method, or password for the account is likely not from Netflix. The streaming service never asks users to send personal data via email or SMS. They also strongly advise against clicking on links in such messages.
The new subscription models from Netflix include a standard subscription with ads at 4.99 euros per month, a standard subscription without ads for 13.99 euros per month, and a premium subscription at 19.99 euros per month. Members can add additional slots for friends or family to watch at another location for an extra 4.99 euros per place. Existing customers who disagree with the price increase may face termination.
The basic subscription option, which is no longer available for new or returning customers, has been canceled in countries where the ad-supported option is available. Netflix announced this in a quarterly report in January.
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Consumers who receive suspicious emails claiming to be from Netflix, requesting updates to payment information or offering discounts, should be vigilant and not click on any enclosed links. Such emails are likely phishing attempts designed to steal personal information. For effective consumer protection, individuals should consult their local consumer centers or seek advice from a trusted advisor about suspicious communication.
Following the price increase and subscription model changes by Netflix, some consumers may contemplate switching to a cheaper plan or pausing their membership. In these situations, it is crucial for consumers to be aware of potential scams attempting to capitalize on their decisions. Consumer centers and advisors can provide helpful guidance in navigating these situations.
Understanding the risks associated with phishing scams is essential for Netflix consumers, especially as they explore the new subscription models offered by the streaming service. By recognizing common indicators of fraudulent emails and seeking advice from trusted sources, consumers can safeguard themselves and their personal information.
Source: www.ntv.de
