Permanently reserved loungers - package holidaymaker gets money back
A family from Saxony is on vacation in a hotel on the Greek island of Rhodes. However, other guests at the accommodation were constantly blocking the use of the sun loungers by the pool with their towels. A court has now awarded the family compensation.
Pool loungers reserved with towels for hours on end can be an annoying experience for many vacationers. A traveler to Greece has now been awarded compensation by the Hanover District Court because he was unable to use most of the sun loungers by the pool during his vacation.
The family from Bischofswerda in Saxony was awarded 322.77 euros, said a court spokesperson. The package holiday to Rhodes had cost them a total of 5260 euros. According to the court, the hotel she had booked had six swimming pools and around 500 sun loungers. According to the posted rules of conduct, it was forbidden to reserve these for more than 30 minutes without using them. The management and staff of the hotel reportedly did nothing about the violations. The plaintiff from Saxony saw a travel defect and demanded a refund of 798 euros.
Peaceful race for coveted seats?
In its ruling at the end of December, the court partially ruled in favor of the man. A package holiday could be defective if the tour operator either only provides a few pool loungers in a hotel complex or does not intervene if guests reserve pool loungers for a longer period of time without actually using them, the court ruled.
The plaintiff complained about this several times. According to the court, the tour operator saw more of a peaceful race for the coveted places by the pool with the better end for the proverbial "early bird". The court ruled on a price reduction of 15 percent of the daily tour price from the first time the plaintiff complained. The judgment is not final, an appeal is possible.
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The Tourism Industry in Greece could benefit from stricter enforcement of pool lounger rules, as persistent towel reservations can mar vacation experiences for many tourists. As an advisor, I would suggest hotels implement clearer guidelines and penalties for prolonged lounger reservations, ensuring a more enjoyable stay for all package holidaymakers.
Source: www.ntv.de
