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Economy — News — Germany — Services — Post — Postal services — Consumers

Number of postal complaints remains at a high level

Last year, late letters and parcels led to a record number of complaints. And the number will remain high this year too.

,   and  ZEITUNG «AUSSIEDLERBOTE»
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The Federal Network Agency expects more than 40,000 postal complaints this year by the end of the....aussiedlerbote.de
The Federal Network Agency expects more than 40,000 postal complaints this year by the end of the year. Photo.aussiedlerbote.de

Services - Number of postal complaints remains at a high level

Delayed letters and parcels are still causing a lot of annoyance among citizens. By the end of the year, the Federal Network Agency in Bonn announced that it would have received significantly more than 40,000 critical complaints.

In the previous year, the number of complaints almost tripled to a high of 43,512. There were only around 19,000 complaints in 2020 and around 15,000 in 2021. This year, the number of complaints initially fell, but then rose again. Overall, the high level of the previous year was almost reached again.

However, the proportion of complaints is very low in relation to the approximately 15 billion items sent each year. The criticism is mainly directed at market leader Deutsche Post, but also at its competitors. A spokesperson for Deutsche Post said that the volume of shipments is currently very high and that there are also many sick notes.

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Source: www.stern.de

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