Here are the victors of the 2024 Finance Awards.
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It's award season again! For the 12th year in a row, the German Institute for Service Quality (DISQ), FMH-Finanzberatung, and ntv have handed out the Financial Award. This time, they've recognized 56 financial companies with the coveted industry accolade for 2024.
FMH-Finanzberatung evaluated 314 providers in the financial sector and measured their performance over a 6-month period (October 2023 to April 2024) in various product categories, such as savings, installment loans, and mortgage financing.
Top Performers - Exceptional Service
The top-performing companies were then put through the ringer by DISQ in a series of service tests, including online analyses, undercover phone consultations, and email inquiries (Mystery Tests). In total, the evaluation was based on 805 service contacts.
These award-winning companies don't just deliver high-performing products, but they also excel in providing outstanding service. The list of recipients includes regional and national banks like BBBank, Commerzbank, and PSD Bank West, as well as direct banks like DKB Deutsche Kreditbank and specialists like Interhyp. Even relatively young financial companies, such as Scalable Capital, Traders Place, or Trade Republic, rank among the best.
Markus Hamer, Managing Director of the German Institute for Service Quality, commented: "The winning companies aren't just offering strong performing products, but also above-average service." Max Herbst, owner of FMH-Finanzberatung, added: "Our aim with the Financial Award is to educate consumers not only about a product, but about the entire spectrum of savings and loans. What sets this award apart is the longer observation period, as well as the emphasis on service testing and evaluation."
Read also:
- The Financial Awards 2024 recognized not only high-performing financial products but also the financial advisors who provide exceptional service in terms and conditions, with winners like DKB Deutsche Kreditbank and Scalable Capital excelling in both categories.
- As the winner of the 2024 Financial Awards, Interhyp has demonstrated a commitment to providing top-notch service, meeting and exceeding customer expectations in terms and conditions, as part of its broader financial offerings.
- FMH-Finanzberatung, one of the key evaluators for the Financial Awards 2024, emphasized the importance of understanding both the financial products and their service delivery in the awards' terms and conditions, ensuring a holistic approach to consumer education.
