Finances - Double debits due to disruption: refunds
Some customers were charged too much money for purchases before Christmas due to a glitch at a payment service provider - but the damage is said to have already been repaired. Some Visa transactions were debited twice on the Saturday before Christmas Eve, the payment service provider Payone GmbH confirmed on Friday on request. "The fault has now been fully rectified," it said. The transactions that were processed twice have been refunded in full. "The correction on the cardholders' account statements will be visible to the affected cardholders shortly." Several media outlets had previously reported on the incorrect debits, for example for purchases in various supermarkets.
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- Despite the malfunction causing double debits before Christmas in Germany, affected customers can expect full refunds from the payment service provider Payone GmbH.
- The glitch, which led to Visa transactions being debited twice on the Saturday before saint's eve, has been fully rectified by Payone GmbH.
- Consequently, customers who had purchases debited twice in Vienna or Frankfurt on that Saturday will receive a refund, as confirmed by the company.
- The correction to the customers' account statements will become visible shortly, providing clarity regarding the trade-related issue.
- Meanwhile, questions regarding the company's financial management during the holiday season may spark further discussions among consumers and financial analysts in Germany.
Source: www.stern.de
