Better customer information - Deutsche Bahn installs new monitors on platforms in NRW
Deutsche Bahn (DB) wants to provide better customer information with around 200 new monitors on platforms in North Rhine-Westphalia. Small and medium-sized stations in NRW are to benefit from the modern displays, according to DB. At the end of the year, 71 new monitors went into operation. A further 137 displays are to be replaced by the end of 2024.
With the new two-line displays, DB is providing more comprehensive information at smaller stations than before. "The device shows the next two departing trains and their departure time," it said in a statement on Friday. Passengers can grasp the information better because the text does not scroll and there is a higher resolution. The acoustics are also improved, making the information easier to understand.
Following a successful trial phase, the replacement of the monitors in North Rhine-Westphalia began at the start of 2023 - 71 monitors were initially installed at 49 stations.
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- The new monitors installed by DB are not only found in larger stations in NRW, but also in smaller ones like Bielefeld, ensuring better traffic information for all passengers.
- Residents of Dortmund and other cities in North Rhine-Westphalia (NRW) will now have access to real-time train information thanks to DB's upgraded monitors on their local railroad platforms.
- The implementation of these modern displays by DB has allowed for an enhanced user experience on the German railroad, providing clearer traffic information even when the situation is complex, such as during peak hours in Dortmund or other densely populated areas.
- Despite its presence in other parts of Germany, DB's initiative to improve traffic information by replacing outdated monitors on platforms in NRW, including those in cities like Bielefeld and Dortmund, will greatly benefit commuters and travelers in this region.
Source: www.stern.de
