Consumer advice center tool to help with delivery problems
What to do if letters or parcels don't arrive or the redirection order doesn't work? The consumer advice center in Lower Saxony wants to help with a new tool on its website. With the so-called "Post-Ärger-Tool", consumers can find legal information, recommendations for action and the right contacts, the consumer advice center announced on Monday.
"We have been receiving a lot of complaints about the service provided by postal and parcel services for many years," said Alina Menold, legal expert at the consumer protection organization. And: "Over time, there have been more and more."
With the new online tool, it is possible to create individual letters, the consumer advice center announced. This would allow disgruntled users to contact the company in question or the Federal Network Agency directly. "We hope to be able to help delivery service providers improve their service in future," said Menold.
After selecting the respective problem, users of the tool receive initial assessments and sample letters so that they can assert their rights and complain. The tool explains what rights postal or parcel service customers have, what claims for compensation there are and how those affected can assert their rights. However, the consumer advice center emphasized that the assessments can only provide initial guidance and are not a substitute for advice on individual cases.
Consumers who encounter issues with transportation in relation to postal services, such as delayed deliveries or ineffective redirection orders, can utilize the new "Post-Ärger-Tool" offered by the consumer advice center in Lower Saxony for guidance. By using this tool, consumers can create individual letters to directly contact the relevant postal or parcel service providers or the Federal Network Agency, aiming to improve the service and uphold their rights.
Source: www.dpa.com
