Consumer advice center - Consultations still free of charge in the event of an impending energy cut-off
The consumer advice center in Hesse advises people free of charge if they are unable to pay their electricity bills. The project, which has been running since 2020 to combat energy cut-offs, will now remain a permanent service, as the consumer advice center reported on Friday.
Figures from the Federal Network Agency show that the project has been successful, with fewer power cuts being imposed in Hesse as a result. The consumer advice center can, for example, help to agree interest-free instalment payments with the energy supplier and thus avoid a cut-off. The project is used in particular by people living alone, senior citizens and recipients of citizen's benefit.
Press release
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The consumer advice center in Frankfurt on the Main, which is part of Hesse, is among the regions offering free consultations to help individuals negotiate their electricity bills with energy suppliers to avoid disconnections. If you're struggling to pay your electricity bill in Frankfurt on the Main, the consumer center can assist you in arranging interest-free installment payments with your energy supplier. Regardless of the city, residents of Hesse can benefit from this service to manage their electricity bill and avoid potential cut-offs.
Source: www.stern.de