Berlin - Appointments are canceled: Citizens' offices only able to work to a limited extent
Berlin's citizens' offices are currently only able to work to a limited extent for technical reasons. Appointments scheduled for Wednesday have been canceled. The aim is to offer affected Berliners an alternative appointment as soon as possible, said the spokesperson for the Mitte district office, Christian Zielke, on Wednesday. According to the district office, the background to this is a database problem at the Berlin-wide IT Service Center (ITDZ). Several Berlin media outlets had previously reported on the issue.
Accordingly, a notice on the platform X (formerly Twitter) read: "Berlin-wide failure of the VOIS software - no citizens' office appointments possible on 27.12.2023."
The information from the Steglitz-Zehlendorf district office on X was similar: "The citizens' offices are not operational all day. Appointments will be canceled in writing," it said. "Customers with an appointment for today can present their appointment confirmation at the information desk of the citizens' office in the coming days and will be given a new appointment at short notice, depending on capacity, even for the same day."
"We have a problem in the database," ITDZ spokesperson Olaf Reimann confirmed to the daily newspaper "B.Z.": "The failure affects the appointment allocation. Unfortunately, this is not possible throughout Berlin today." The solution analysis is currently still ongoing.
Zielke said that this was understandably very annoying for those who had been looking forward to having an appointment at the citizens' office between the years. It is not yet clear when the system will be up and running again. "We are all a bit up in the air," said the spokesperson.
Tweet from the Steglitz-Zehlendorf district office Tweet from the Mitte district office Report in the "B.Z." newspaper Report in the "Tagesspiegel" RBB report
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- The issue with the VOIS software caused all Berlin's citizens' office appointments to be canceled on the platform X, including those at the Steglitz-Zehlendorf district office.
- Despite the cancellations, affected Berliners can still receive a new appointment at the Steglitz-Zehlendorf district office's information desk in the coming days, even on the same day.
- The authorities have identified a database problem at the Berlin-wide IT Service Center (ITDZ) as the cause of the issue, affecting appointment allocation across the city.
- The Senate Administration for Digitalization and Home Affairs is currently working to resolve the problem, and Citizens can follow updates on the situation through their respective district offices' Twitter accounts.
Source: www.stern.de
