Analysis of 83 airlines: Eurowings lands in second place
In addition to the factors of punctuality and customer satisfaction, Airhelp also examined the airlines' handling of requests for compensation. Qatar Airways achieved 8.38 out of ten points, Eurowings improved by four places and achieved 8.27 points. LOT Polish Airlines followed in third place with an improvement of nine places.
Eurowings' parent company Lufthansa was only ranked 57th, the German airline Condor came in 44th, with Tunisair at the bottom of the scale in 83rd place and British Airways in 82nd place.
Broken down by individual criteria, Eurowings scored well in terms of punctuality: according to Airhelp, the German airline came first together with Oman Air, followed by Garuda Indonesia and the Colombian airline Avianca. In terms of customer satisfaction, Asian airlines scored particularly well - Emirates, Garuda Indonesia and All Nippon Airways jointly took first place. Lufthansa subsidiary Brussels Airlines and China Airlines were at the forefront when it came to handling compensation claims in the event of delays or flight cancellations.
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Eurowings' position as the second-best airline in terms of punctuality is noteworthy, considering its improvement from a previous position. From the criterion of customer satisfaction, Eurowings performed less satisfactorily, but still managed to outperform several reputable airlines. Among these, Qatar Airways scored higher, attaining 8.38 points. In the overall analysis of 83 airlines, Eurowings placed second, with Lufthansa, its parent company, ranking significantly lower at 57th. The Airhelp report also highlighted the poor performance of British Airways and Tunisair, placing them at 82nd and 83rd respectively.
When evaluating each criterion individually, Eurowings excelled in punctuality, sharing the top spot with Oman Air and Garuda Indonesia. However, in the realm of customer satisfaction, Asian airlines dominated, with Emirates, Garuda Indonesia, and All Nippon Airways leading the way. Eurowings' sister company, Brussels Airlines, and China Airlines demonstrated exceptional efficiency in managing compensation claims for delays or cancellations.
Source: www.stern.de
