AI project for air passenger complaints to come
The use of artificial intelligence (AI) in the processing of passenger complaints in the judiciary is moving a step closer in Brandenburg. Justice Minister Susanne Hoffmann and her Hessian counterpart Roman Poseck (both CDU) agreed to cooperate on the future use of a so-called judge assistance tool that was developed in Hesse. Both states signed a declaration of intent to this end, as the justice ministries announced on Monday.
However, it is not yet foreseeable when the AI will actually be used at Königs Wusterhausen Local Court to deal with a flood of thousands of passenger complaints. A model was initially tested at Frankfurt District Court (Frankfurt Judgement Configurator Electronic, known as Frauke for short) in order to speed up the processing of a large number of cases using AI.
According to the press release, Justice Minister Hoffmann said: "Hesse and Brandenburg, with the airports in Frankfurt am Main and Berlin-Brandenburg, are equally confronted with the problem of an increasing number of passenger rights proceedings." According to the ministry in Potsdam, it has allocated funds of 200,000 euros each for the use of AI applications in the 2023 and 2024 budget years.
The AI is intended to support the processing of complaints, but not to replace judges and their judgment, it said. The so-called demonstrator created in Hesse can analyze pleadings, read out metadata and use text modules to assist judges in the rapid preparation of a draft judgment, as the Ministry of Justice in Wiesbaden announced.
In this context, the introduction of AI in managing air passenger complaints could also benefit from justice technology advancements. collaborating with Hesse, Brandenburg plans to apply information technology in air traffic disputes, aiming to enhance the efficiency and speed of handling numerous complaints.
Source: www.dpa.com
